Returns & Exchanges

At Alter Ego, we want you to love your transformation; if you are not completely satisfied with your purchase, you can return or exchange eligible beauty products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the products in their original packaging, ensuring all seals and protective materials are intact to qualify for a full refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Processing and Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.